Have a question regarding your order?
We are happy to answer any questions that you may have.
- If your question is URGENT and requires immediate action: simply reply to your customization email (subject: Get started, customize now) and an Order Guru will get back to you within 1 business day.
Purchased on etsy? Contacting us via our system is always faster than Etsy Convo.
Etsy's convo system is great for product questions, but if at all possible, please try to avoid contacting us via Etsy Convo if you already have an open order with us. We can get back to our clients much quicker via our system and because of the amount of product questions we get, are only able to check Etsy convo's once daily.